Redeers

Welcome to use our products and services! We are fully aware of the importance of personal information to you, and your trust is very important to us. We will strictly abide by the requirements of laws and regulations in accordance with the principle of legality, legitimacy and minimum necessity, and take corresponding security protection measures to protect your personal information. Based on this, Redeers (or "we") has formulated this Privacy Policy (hereinafter referred to as "this Policy"/"this Privacy Policy") to help you fully understand how we collect, use, share, store and protect your personal information and how you can manage your personal information in the process of using our products and services, so that you can make better choices.

Before you start using our products and services, please be sure to read and understand this policy carefully and make sure you fully understand and agree before starting to use it. We try to explain the professional terms involved in this policy to you in a concise and popular way so that you can understand it. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the contact information at the end of this policy.

Your consent to the privacy policy indicates that you have understood the basic functions provided by our products and services, as well as the necessary personal information required for the operation of the basic functions, and have given the corresponding collection and use authorization, but it does not mean that you have separately agreed to enable additional functions. We will separately ask for your consent for the activation of additional functions based on your actual use. If you refuse to enable additional functions and we collect non-essential personal information, it will not affect your use of basic functions.

This privacy policy will help you understand the following:

1. Scope of application

2. Information collection and use

3. Partners involved in the use of data and transfer and disclosure of personal information

4. Your rights

5. Storage of information

6. Policy updates

7. Protection of minors

8. Contact us

1. Scope of Application

This policy applies to the products and services with basic online shopping functions provided by Redeers through websites, clients, mini-programs, and new forms that emerge with the development of technology.

2. Information Collection and Use

In order to realize the basic functions of providing you with our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally.

The specific functional scenarios we will provide you include:

(I) Helping you become our member and account management

1. Platform account service

We provide you with services based on the Redeers platform account. In order to create a platform account (also known as a "platform account" or "account"), you need to provide us with at least your mobile phone number, intended member name and password. If you refuse to provide the above information, you will not be able to register a Redeers platform account and can only use browsing and search services. We will determine your current level based on your Redeers platform account usage and the account level calculation rules set by the platform, and provide you with the basic rights and interests corresponding to the corresponding account level.

You can use the products or services provided by us and/or our affiliates through the link portal or other product/service portal provided by the Redeers platform account on our website or client. To facilitate your management of the Redeers platform account, we will synchronize and display your registration information in the Redeers platform account service, as well as the operations you perform on the Redeers platform or in the products and services associated with the Redeers platform account, including the centralized display of your personal information, preferential rights, transaction orders, and consumption bills through the Redeers platform account. The above information associated with your Redeers platform account will be used to provide you with customer service, identify account security risks, and recommend products or service information that may be of interest to you.

You can set your nickname, gender and avatar by yourself, and this information will be publicly displayed in evaluation, sharing and other interactive scenarios. You can set your date of birth information by yourself, and Redeers may display birthday-related rights for you based on your date of birth information. This type of information is non-essential personal information, and your failure to provide the aforementioned information will not affect your use of Redeers platform services.

2. Authorized Login

We may provide your account information (avatar, nickname and other information on the page) to a third party with your separate consent, so that you can easily register a third-party account or log in directly from a third party. In addition, to help you bind your account, you agree that we transmit your mobile phone number to a third party for querying your account information on the third party. We will obtain or create your third-party account information based on your separate consent, and bind it to your Redeers platform account, so that you can conveniently use the products and/or services provided by us and third parties. We will use your relevant information within the scope of authorization you have separately agreed to.

3. Identity Verification

In order to meet relevant legal provisions and regulatory requirements, ensure the authenticity of user identity, implement risk control such as anti-fraud, and ensure system and service security, when you use specific services/functions, we need to collect your relevant information for identity verification, such as:

[Retrieve Account] When you use functions such as "Retrieve Redeers Account" and "Retrieve Password", we may collect your identity information, including your real-name information, or other provable information (such as email address, etc.) to verify your identity and help you retrieve your Redeers platform account.

[Real-name/Real-person Authentication] You need to perform real-name or real-person authentication to realize transactions of special types of goods or services, apply for membership roles with additional identity authentication requirements, and other scenarios where the real identity of users needs to be verified according to laws and regulations (including protecting the rights and interests of minors in accordance with the law, combating telecommunications network fraud, withholding and paying personal income tax, and identifying relevant entities in administrative law enforcement or judicial proceedings). To achieve the purpose of authentication, you need to actively provide relevant real identity information (name, ID number and other ID information or facial recognition information, which may vary according to actual circumstances, subject to the page prompt) and authorize us to verify the information through a national authoritative and trusted identity authentication agency, or authorize us to provide necessary authentication information. We will record and save the authentication information and authentication results in accordance with the law. This information is only used to complete the authentication purpose or other purposes specified by laws and regulations, and will not be used for other purposes without your express authorization.

[Number Verification] To ensure the security of your account, you authorize us to verify the risk of binding your Redeers account to the mobile phone number with the communication operator. At the same time, when we identify that the mobile phone number you used to register and log in to your account is at risk of being released twice, we will provide your mobile phone number and the time of registration or binding of the mobile phone number to the telecommunications operator for secondary release verification to ensure the security of your account.

(II) Displaying product or service information to you

1. Browsing

When you browse Redeers.com, you can choose to collect/subscribe/add/follow/share/like the products, stores, channels, live broadcast rooms, content (and content creators) you are interested in. We will collect your operation records for the above functions and other purposes we clearly inform you of.

2. Search

When you use the search function (including image and voice search), we will collect your search history, including search content (search terms, pictures, voice information), browsing history/time, search time/number of times, and apply for microphone permissions, camera permissions or pictures you provide according to the needs of the function you use.

In order to provide efficient search services, some of the above information will be temporarily stored on your local device and the search history will be displayed to you.

3. Smart Shopping Guide Service

When you use the smart e-commerce shopping guide service, we will generate or match content, products, services or other information that you may be interested in through the smart e-commerce shopping guide service based on the information collected in accordance with the law, other information you agree to or actively submit, and our prediction information based on the above information.

4. Personalized recommendation

In order to show and recommend you products or services that may interest you, we will collect and use your browsing, searching, adding to purchases, and transaction records when you visit or use the Redeers platform website or client, and combine them with device information, service log information, and other information authorized by you in accordance with the law to predict your preference characteristics through algorithm models. Based on your preference characteristics, we will push commercial advertisements and other information that may interest you to you on Redeers and other third-party applications or terminals, or send you commercial messages. We will also use sorting and selection algorithms to form relevant selected lists based on statistical analysis of the hot spots, trends, and trends of Redeers platform users browsing and searching for products or services, and recommend them to you.

Personalized recommendation and retrieval algorithms will predict your preference characteristics based on the model, match products, services, or other information that may interest you, and sort the products, services, or other information displayed to you. We will provide real-time feedback on the recommendation model based on your browsing behavior during the use of the product, and continuously adjust and optimize the recommendation results. In order to meet your diverse needs, we will introduce diversified recommendation technologies in the sorting process, expand the recommended content, and avoid excessive concentration of the same type of content.

(III) Help you complete the transaction

1. Shopping Cart

When you use the shopping cart function, we will collect your information about adding items to your shopping cart and use your order information to optimize your shopping experience (such as price reduction/discount reminders, screening of frequently purchased items, recommendations of specific shopping cart sharing links, etc.).

2. Ordering and order management

When you order specific goods and/or services from our products and/or services, we will generate an order for you to purchase the goods and/or services through the system. During the ordering process, you need to provide at least your consignee's name, delivery address, and consignee's contact number. For some special types of goods and services, you also need to provide other information required for the goods or services, such as your ID information for customs clearance when cross-border transactions are involved. You can fill in/select additional information including other contact numbers and delivery time to ensure the accurate delivery of goods or services. If you need to issue an invoice, you also need to provide the invoice header, taxpayer identification number, and email address to receive the invoice.

At the same time, the order will state the purchased goods and/or services, specific order number, order creation time, discounts you have used, the amount to be paid, and your notes. We collect this information to help you complete the transaction smoothly, ensure the security of your transaction, facilitate your query of order information, provide customer service and after-sales service, conduct reconciliation and tax declaration corresponding to discount information (if necessary) and other purposes we clearly inform.

You can order goods and/or services for others through Redeers. You need to provide the above personal information of the actual consignee and ensure that the consent of the actual consignee has been obtained.

In order to facilitate your understanding, query and management of order information, we will collect the order information generated during your use of our services for display to you and to facilitate your order management.

You can view and manage your order information through "My Redeers"-"My Order".

3. Payment and delivery of goods or services

When you purchase goods or services, in order to help you complete or complete order payment on behalf of others and successfully receive the purchased goods or services, we or the third party providing the service will collect your order information and delivery information. For details, please refer to "III. Partners involved in the use of data and transfer and disclosure of personal information - (I) Partners involved in the use of data - 5. Cooperation scenarios - 1) Realization of business functions - A. Payment services / B. Logistics services" in this policy.

(IV) Provide you with information publishing functions

1. Evaluation and comments

When you evaluate the goods and/or services of the transaction, we will collect and publicly display your evaluation and shared content (including text, pictures, videos, etc. you posted), avatar, and nickname on the pages inside and outside the store. If you choose to evaluate anonymously, your avatar and nickname will not be publicly displayed to other users, except for the evaluation you publicly share (such as sharing to Guanguang, Taoyouquan, etc.). If you choose to evaluate anonymously and then share publicly, your avatar and nickname will be displayed in the public sharing channel.

When you comment on the evaluations and content posted by other users, your avatar, nickname and comment content will be publicly displayed.

You can ask questions to users who have purchased the service. At the same time, when you are a purchased user, you may receive random invitations from the system to answer questions from other users. When you choose to ask questions and answer, your question and answer content, avatar and nickname will be publicly displayed.

2. Personal homepage

The personal homepage displays your avatar, nickname, published content and related interactive information (fans, following, comments/likes, evaluations, Q&A, collections), etc. Other users can view your personal homepage by searching for your Redeers nickname or browsing account (you can turn off this method through "My Redeers" - "Settings"). You can click on the avatar in the upper right corner of "My Redeers" to enter the "Personal Homepage" to view and manage your personal information, published information/content, and set the privacy settings for your personal homepage.

Please note that your use of the information publishing function may involve your or others' personal information or even sensitive personal information. Please consider more carefully whether to share or even publicly share relevant information when using our services. If the information you publish publicly involves the personal information of others, you must obtain their consent before publishing.

(V) Notifications and interactive communication

1. Message notifications

During operations, we may send you one or more types of notifications at the same time through the contact information (such as contact phone number, contact email) you provide during the use of products and/or services, such as service notifications, identity verification, security verification, user experience surveys, etc. We may also send you commercial messages and other product or service information about services, functions or activities that may interest you by SMS or pop-up push. If you do not want to receive our commercial messages and other product or service information, you can unsubscribe or close them through the unsubscribe method provided in SMS, phone, or email, or consult with our customer service. If you want to close pop-up push information, you can choose to turn on/off Redeers' notification permissions in your device's "Settings", or set message notifications through [My Redeers—Settings—Message Notifications], or you can close them through the "Skip" button or related buttons on the pop-up page.

In addition, when you actively initiate customer service consultations or conduct transactions or interactions with a store (such as subscriptions, joining store members), etc., you will receive the store's customer service message in "Messages", and you can enter the chat page of the corresponding store to set Do Not Disturb.

2. Event Participation

When you participate in the e-commerce marketing interactive activities we hold, we may need to collect and use your relevant personal information (including but not limited to your nickname, avatar, contact information, delivery information, order information, browsing history, account level) to help you register for the event, participate, enjoy the event rights, draw prizes, redeem prizes, etc. Please pay attention to the specific personal information collection and use scope notified to you separately in the relevant scenarios, and participate in the corresponding activities after consent.

If the relevant activities are jointly organized by us and affiliated companies or third parties, we will share the necessary information with the affiliated party or third party after obtaining your consent, or bind your Redeers account with the affiliated company or third-party platform account, and/or synchronize your account participating in the event, participation progress, specific rights and interests enjoyed, etc. between multiple participating activity platforms to ensure that you get consistent and complete services in the event.

In some activities, we provide you with filters, props (such as face stickers) and other shooting beautification functions to help you get better picture/video visual effects. When you use this function, we need to use technical capabilities (such as True Depth API in IOS, etc.) to intelligently identify your skin and facial features parameters to locate the position of your facial features and match you with the corresponding makeup and/or special effects based on the position judgment results. This function is implemented on your local device. We will not use the above information for face recognition or other purposes, nor will we transmit it back, store it on the server, or share it with third parties.

3. Sharing interaction

When you share or receive shared information, participate in activities, etc., we will read your clipboard content to determine whether there are relevant passwords, sharing codes, links, etc., in order to achieve functions or services such as jump, share, and activity linkage. However, we will only upload it to our server when we locally identify that the clipboard content belongs to Redeers jump, share, activity linkage and other instructions, and will not collect or store other information on your clipboard, and the clipboard information alone cannot identify your personal identity. At the same time, we may need to read your mobile phone album to facilitate you to share or receive shared pictures or videos.

(VI) Customer Service and Dispute Resolution

When you contact us or submit an application for pre-sale, after-sale, or dispute resolution, in order to protect the security of your account and system, we need you to provide necessary personal information to verify your membership.

In order to facilitate contact with you, help you solve problems as soon as possible, or record solutions and results of related problems, we may save your communication with us, communication/call records and related content (including account information, order information, other information you provide to prove relevant facts, or contact information you leave). If you consult, complain or provide suggestions for a specific order, we will use your account information and order information.

In order to provide services and improve the reasonable needs of service quality, we may also use your other information, including the relevant information you provide when you contact customer service, and the questionnaire response information you send to us when you participate in the questionnaire survey.

We will use deep learning technology to provide you with intelligent question-and-answer dialogues and intelligent voice customer service services. De-identify your communication with us, communication/call records and related content, and use them for intelligent customer service algorithm model training when your identity cannot be identified. We will give you prominent reminders during your intelligent customer service service. We will continuously improve the service quality of intelligent customer service based on your intelligent customer service usage records.

(VII) Providing you with security

We are committed to providing you with a safe and reliable e-commerce transaction environment. In order to ensure the order and security of e-commerce transactions, prevent and control telecommunications network fraud, maintain the normal and stable operation of the network, prevent network illegal and criminal activities, effectively respond to network security incidents, protect the personal and property safety of you or other users or the public from infringement, and more accurately identify violations of laws and regulations or relevant agreements and rules of Redeers.com, we will collect your device identifier (Android ID), variable identifier (IDFA, IDFV, OAID, GAID), application information (application crash information, notification switch status, running processes of this App and other information related to this App), device parameters and system information (device type, device model, operating system and hardware related information), device network environment information [IP address, WLAN (Wi-Fi) network protocol configuration excluding WLAN (Wi-Fi) Mac information, Bluetooth information, device sensor information and other network related information], operator information, broadcast component communication information. In order to prevent phishing websites, fraud, network attacks, and network intrusion risks, we only process software installation information locally on the device and will not upload it to the server.

We may use your above information and Redeers platform account information, service log information, and information that our affiliates and partners can provide to us with your authorization or in accordance with the law to determine account security, transaction security, identity verification, identification of illegal and irregular situations, detection and prevention of security incidents, and take necessary recording, analysis, and disposal measures in accordance with the law.

(VIII) Other additional services provided to you

1. Additional services based on system permissions

In the basic functions provided to you, we may collect and use your personal information by enabling system permissions. For example, in order to ensure the implementation of related product or service functions, we may apply for location permissions and collect your location information when you want to quickly fill in the delivery address, recommend nearby goods or service information to you, help you add a location to the published information, and use member code products. If you do not agree to enable the relevant permissions, it will not affect your use of the basic services of Redeers. You can view and manage the status of the above permissions item by item in your device "Settings" or our client "My Redeers-Settings-Privacy-System Permissions", and you can decide to enable or disable these permissions at any time. After they are disabled, we will no longer continue to collect and use relevant personal information based on the corresponding permissions. Your decision to close permissions will not affect the information collection and use previously performed based on your authorization.

You can click here to view the application permission application and usage description.

2. Cookie and similar technology services

Cookie and similar device information identification technology are commonly used technologies on the Internet. When you use our services, we may use related technologies to send one or more cookies or anonymous identifiers (hereinafter referred to as "cookies") to your device to collect, identify and store information when you visit and use this product. We promise not to use cookies for any other purpose other than the purposes described in this privacy policy. We use cookies mainly to ensure the security and efficient operation of products and services, which can enable us to confirm the security status of your account and transactions, troubleshoot related abnormalities such as crashes and delays, and help you save the steps and processes of repeatedly filling out forms and entering search content.

At the same time, we may use cookies to show you information or features that may be of interest to you and optimize your choice of advertising. Most browsers provide users with the function of clearing browser cache data. You can perform corresponding data clearing operations, or modify the degree of acceptance of cookies or reject our cookies. You may not be able to use services or corresponding features that rely on cookies due to these modifications.

(IX) Other rules for collecting and using personal information

1. If the information you provide contains the personal information of other users, you must ensure that you have obtained legal authorization before providing such personal information to Redeers.

2. If we use the information for other purposes not specified in this policy, or use the information collected for a specific purpose for other purposes, we will obtain your consent in advance.

3. Under the premise of being processed by secure encryption technology and strictly de-identified, we will use the collected data for machine learning, algorithm model training or other data analysis and mining processing to better protect our product experience, assist business decision analysis, and optimize models.

III. Partners involved in the use of data and transfer and disclosure of personal information

(I) Partners involved in the use of data

1. Basic principles

When we cooperate with partners, we will abide by the following principles:

(1) The principle of legality and minimum necessity: Data processing should have a legal basis, a legitimate purpose, and be limited to the minimum scope of achieving the processing purpose.

(2) The principle of maximizing the user's right to know and decision-making: During the data processing process, the user's right to know and decision-making on the processing of their personal information will be fully respected.

(3) The principle of maximum-security protection capability: We will take necessary measures to ensure the security of the processed personal information, carefully evaluate the purpose of the partner's use of data, conduct a comprehensive assessment of the security protection capabilities of these partners, and require them to comply with the relevant requirements of the cooperation agreement.

You can click here to view the data partner information of the Redeers platform.

2. Scope of partners

If the specific functions and scenarios involve the provision of services by our affiliates or third parties, the scope of partners includes our affiliates and third parties.

3. Entrusted Processing

We may entrust authorized partners to process your personal information so that they can provide you with certain services or perform functions on our behalf. We will only entrust them to process your information for the legitimate, proper, necessary, specific and clear purposes stated in this policy statement. Authorized partners can only access the information required to perform their duties, and we will require them through an agreement not to use this information for any other purpose beyond the scope of entrustment. If the authorized partner uses your information for purposes not entrusted by us, it will obtain your consent separately.

4. Joint Processing

For scenarios where personal information is jointly processed, we will sign relevant agreements with partners in accordance with legal provisions and stipulate their respective rights and obligations to ensure compliance with relevant legal provisions and data security in the process of using relevant personal information.

5. Cooperation Scenarios

(1) To achieve business functions

A. Payment services

To complete order payment, you can pay through the services provided by the payment institutions that cooperate with us (and the payment methods provided on other pages). We will collect your account information, order payment related information and other necessary information required by law during your use of payment services and share them with payment institutions to confirm your payment instructions and help you complete payment. The payment institution may also collect or verify your bank card (including savings card, credit card) information and other necessary payment information by itself or on our behalf. If the aforementioned information is collected by us, we will share it with the corresponding payment institution you choose.

In order for us to promptly learn and confirm your payment progress and status and provide you with after-sales and dispute resolution services, you agree that we may collect payment progress-related information from the transaction counterparty and payment institution you choose.

B. Logistics Services

In order to ensure that the goods and/or services you purchase can be delivered and provided smoothly, safely and accurately, we will disclose the order-related delivery information to the logistics service company that provides the Redeers platform, and the logistics service company will synchronize the relevant delivery information to the corresponding logistics delivery entity based on the choice of the goods and/or service provider. You know and agree that the corresponding logistics delivery entity will inevitably learn and use your delivery information for the purpose of completing the delivery.

In order to provide you with after-sales and dispute resolution services, we need to promptly learn and confirm the delivery progress and status. You agree that we may collect delivery progress-related information from the logistics-related service entity.

(2) Advertising and analysis services

We will entrust partners to process information related to advertising, coverage and effectiveness under the premise of adopting common industry security technologies. We will not entrust partners to process your personal identity information.

(3) Security and statistical analysis

A. Ensure safe use: We attach great importance to the security of products and/or services. In order to protect the legitimate rights and interests of users from illegal infringement, the partners we entrust to process may use strictly de-identified and necessary equipment, account and log information that cannot be reversed to specific individuals.

B. Analyze product conditions: In order to analyze the stability of products and/or services, partners providing analysis services may need to use service conditions, device identification information, overall application installation and use information, etc.

C. Academic research: In order to enhance the research capabilities in related fields and promote the level of scientific and technological development, we may use de-identified or anonymized data with partners (such as research institutes, universities and other institutions) on the premise of ensuring data security and legitimate purposes.

(4) Other cooperation scenarios

In addition to the above cooperation scenarios, we may also entrust information to other partners who support our business for processing, including providing technical infrastructure services, analyzing the use of our services, providing merchant membership services or other customer services on behalf of us.

In order to ensure the stable operation and function realization of our client and enable you to use and enjoy more services and functions, our applications will embed the SDK or other similar applications of the authorized partner. We will conduct strict security inspections on the application program interface (API) and SDK used by the authorized partner to obtain relevant information, and agree with the authorized partner on strict data protection measures to require it to process personal information in accordance with this policy and any other relevant confidentiality and security measures. Unless the authorized partner obtains your consent separately.

You can click here to view the details of the SDK we have accessed.

(II) Transfer

If we need to transfer personal information due to merger, division, dissolution, or bankruptcy, we will inform you of the name or name and contact information of the recipient. The recipient will continue to perform this policy and other legal obligations. If the recipient changes the original processing purpose or processing method, it will obtain your consent again.

(III) Public Disclosure

We will only publicly disclose your personal information in the following circumstances:

1. Based on your active choice and other separate consent, we may publicly disclose your personal information;

2. If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules of the Redeers platform, or to protect the personal and property safety of Redeers platform users or the public from infringement, we may disclose your personal information, including relevant violations and measures taken by the Redeers platform against you.

(IV) Cessation of Operation

If we stop operating products and/or services, we will promptly stop collecting your personal information. We will deliver notices one by one or send you a notice of cessation of operations in the form of an announcement, and delete or anonymize the personal information we hold related to the discontinued products and/or services in accordance with the methods in [Storage of Information-Storage Period] and [Your Rights-Deletion] of this Privacy Policy.

(V) Circumstances where your authorization and consent are exempted according to law

Please understand that in the following circumstances, according to laws, regulations and national standards, partners use, or we transfer or disclose your personal information without your authorization and consent:

1. Necessary to conclude or perform a contract according to your requirements: If you purchase goods or services through the Redeers platform, we will share the necessary transaction-related information in your order information with the provider of the relevant goods or services or the operator of the relevant service market on the Redeers platform according to your choice to meet your transaction, delivery and after-sales service needs.

2. Necessary to perform statutory duties or obligations: We may share your personal information according to the provisions of laws and regulations, the necessity of litigation, dispute resolution, or the requirements of administrative, judicial, supervisory and other competent authorities in accordance with the law, as well as the necessity of other statutory obligations.

3. Necessary to respond to public health emergencies, or to protect the life, health and property safety of natural persons in emergency situations.

4. Carry out news reporting, public opinion supervision and other activities for the public interest, and process personal information within a reasonable range.

5. Process your own personal information disclosed by yourself or other personal information that has been legally disclosed (such as legal news reports, government information disclosure and other channels) within a reasonable scope.

6. Other circumstances stipulated by laws and regulations.

IV. Your rights

You can review and manage your information in the following ways, and we will respond to your request in compliance with the requirements of laws and regulations:

(I) Review, Correction and Supplementation

You have the right to review, correct and supplement your information in the following ways:

1. Log in to Redeers, enter "My Redeers", and select "Account Settings";

2. Log in to Redeers and select "Contact Customer Service".

(II) Copying

You can copy your information in the following ways:

1. Log in to Redeers client, enter "My Redeers-Settings-Privacy-Personal Information Download";

2. You can copy your personal information after searching through the path listed in "(I) Review, Correction and Supplementation".

(III) Deletion

You can delete part of your information through the path listed in "(I) Review, Correction and Supplementation", or apply to cancel your account to delete all your information.

In the following circumstances, you can contact customer service to request us to delete personal information:

1. If our processing of personal information violates laws and regulations;

2. If we collect and use your personal information without your explicit consent;

3. If our processing of personal information seriously violates the agreement with you;

4. If our processing purpose has been achieved, cannot be achieved, or is no longer necessary to achieve the processing purpose;

5. If we stop providing products or services, or the retention period has expired.

If we decide to respond to your deletion request, we will also notify the subject that obtained your personal information from us as much as possible and request it to delete it in a timely manner (unless otherwise provided by laws and regulations, or these subjects have independently obtained your authorization).

After you or we assist you in deleting the relevant information, due to applicable laws and security technology restrictions, we may not be able to immediately delete the corresponding information from the backup system. We will safely store your personal information and limit any further processing of it until the backup can be cleared or anonymized.

(IV) Change the scope of authorization

You can change or withdraw the scope of your authorization for us to collect and process your personal information in the following ways:

1. Manage authorization in "My Redeers-Settings-Privacy-How to Find Me".

2. Manage authorization in "My Redeers-Settings-Privacy-Personal Homepage".

3. Manage system permission authorization for App use in "My Redeers-Settings-Privacy-System Permission Management".

4. Manage your authorized applications in "My Redeers-Settings-Privacy-Authorization Management".

For authorizations that you cannot directly set through the above methods, you can modify them through customer service, but please note that for some types of personal information, such as information necessary to realize the basic functions of the Redeers website or information necessary for us to fulfill our obligations under laws and regulations, we may not be able to respond to your request to change the scope of authorization. After you withdraw your authorization, we will no longer process the corresponding personal information. However, your decision to withdraw your authorization will not affect our previous processing of personal information based on your authorization.

(V) Account cancellation

You can apply to cancel your account in the following ways:

1. Submit an account cancellation application in "My Redeers-Settings-Account and Security-Account Cancellation";

2. Contact customer service to apply to cancel your account.

In order to protect the rights and interests of platform users and the safety of orders, Redeers account cancellation requires certain conditions. After you actively cancel your account, we will stop providing you with products or services and delete or anonymize your personal information in accordance with the requirements of applicable laws.

(VI) Constraints on automatic decision-making of information systems

In certain business functions, we may make decisions based solely on non-manual automatic decision-making mechanisms including algorithms. If these decisions affect your legal rights, you can contact us through customer service.

(VII) Respond to your above requests

For the above requests made to us by you or your possible guardians, close relatives and other authorized entities, as well as your relevant personal information rights stipulated by French law and other applicable laws, you can contact us through customer service or directly file a complaint to our personal information protection officer's email. We will respond within 15 days.

To protect the security of your account and your personal information, when you make the above request to us, we may verify your identity first (such as adding account verification, requiring you to provide a written request or other reasonable methods), and then process your request.

In principle, we do not charge fees for your reasonable requests, but we will charge a certain fee for repeated requests that exceed reasonable limits. We may reject information that is not directly related to your identity, information that is repeatedly requested without reasonable reasons, or requests that require too many technical means (such as the need to develop new systems or fundamentally change current practices), pose risks to the legitimate rights and interests of others, or are impractical.

V. Storage of Information

(I) Storage period

We will only retain your personal information for the period necessary to achieve the purposes described in this policy, unless there is a mandatory retention requirement by law, requiring that product and service information and transaction information be retained for no less than three years from the date of completion of the transaction.

We judge the storage period of personal information mainly based on the following standards:

1. Complete the transaction purpose related to you, maintain the corresponding transaction and business records, and respond to your possible inquiries or complaints;

2. Ensure the safety and quality of the services we provide to you;

3. Do you agree to a longer retention period;

4. According to the relevant needs of the statute of limitations;

5. Whether there are other special agreements or legal provisions on the retention period.

After the retention period expires, we will delete or anonymize your personal information in accordance with the requirements of applicable laws.

(II) Storage location

In principle, personal information collected and generated by us in France is stored in France in accordance with the requirements of applicable laws. We will only provide your personal information overseas for purposes necessary for the performance of the contract with you or other legitimate processing reasons. For example, if you purchase cross-border e-commerce products/services provided to you by overseas sellers and other third-party partners through our or our affiliates' platforms, or you sell products overseas as a Redeers seller. In order to meet your cross-border transaction, cross-border logistics delivery and collection, customs clearance and after-sales service needs, we or our affiliates will transmit the necessary transaction-related information in your order information, including the delivery address, to overseas sellers/buyers and other third-party partners. Such overseas countries/regions may have different data protection laws or even no relevant laws. In such cases, we will evaluate and make every effort to ensure that your personal information is sufficiently protected as in France in accordance with the requirements of French law, for example, de-identification of cross-border waybill information, encrypted transmission, regular assessment and audit of the security capabilities of the recipient, and signing of data processing agreements/terms. If we really need to transfer your personal information overseas due to business needs, we will comply with the requirements of laws, regulations and relevant regulatory authorities, and inform you of the name, contact information, processing purpose, processing method, type of personal information and the way and procedure for you to exercise relevant rights against the overseas recipient in the relevant service agreement or authorization agreement for specific function pages, and obtain your separate consent (if applicable). For specific overseas seller information, you can view the public announcement on the specific store page. Before providing your personal information overseas, we will take measures such as security assessment, personal information protection certification by professional institutions, or enter into a contract with the overseas recipient in accordance with the standard contract formulated by the national network information department to meet the statutory conditions for providing personal information overseas.

(III) Storage security

1. Data protection technical measures

We have taken reasonable and feasible security protection measures that meet industry standards to protect your information and prevent personal information from being unauthorized access, public disclosure, use, modification, damage or loss. For example, we will use encryption technology to improve the security of personal information. When exchanging data between your browser and the server, it is protected by SSL protocol encryption. We provide HTTPS protocol secure browsing mode; we will use trusted protection mechanisms to prevent personal information from malicious attacks; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information. At present, our important information systems have passed the third-level or above assessment of network security level protection.

2. Organizational measures for data protection management

We have established an industry-leading data security management system with data as the core and centered on the data life cycle, and improved the security of personal information from the dimensions of organizational construction, system design, personnel management and product technology. We have set up a full-time department for personal information protection, appointed a person in charge of personal information protection, and designated a person in charge of children's personal information protection. We continuously strengthen employees' awareness of the importance of protecting personal information through training courses and examinations.

3. Response to personal information security incidents

If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, resulting in damage to your legitimate rights and interests, we will promptly activate the emergency plan and take reasonable and necessary measures to minimize the impact on you as much as possible. If a personal information security incident occurs, we will also inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, your suggestions for self-prevention and risk reduction, and your remedial measures in accordance with the requirements of laws and regulations. We will inform you by SMS, phone, push notification and other reasonable channels. If it is difficult to inform you one by one, we will issue an announcement in a reasonable and effective way. At the same time, we will also report the disposal of personal information security incidents in accordance with the requirements of the regulatory authorities.

4. Prevention of account security risks

When using Redeers.com services for online transactions, you will inevitably disclose your personal information, such as contact information or contact address, to the counterparty or potential counterparty. In addition, you can also communicate, exchange information or analyze content with third parties through our services. Please properly protect your personal information and provide it to others only when necessary. Do not trust transactions through other trading tools to avoid information theft or even telecommunications network fraud.

If you are worried about the leakage of your personal information, especially your account or password, please contact Redeers.com customer service or Redeers.com service center immediately so that we can take corresponding measures according to your application. You can also independently perform "device management", "account maintenance", "account lock", and submit fraud complaints in "My Redeers-Settings-Account and Security-Security Center".

VI. Policy Updates

In order to bring you a better product and service experience, we continue to work hard to improve our products, services and technologies. When new services and business processes change, we may update our privacy policy to inform you of specific changes. However, without your explicit consent, we will not restrict your rights under this policy. We will publish any changes to this policy on a dedicated page.

For major changes, we will also provide more prominent notifications (including notifications through Redeers.com or pop-up prompts).

Major changes referred to in this policy include but are not limited to:

1. Major changes in the business model of the product. Such as the purpose of processing personal information, the type of personal information processed, and the way personal information is used;

2. Changes in the subject of the privacy policy caused by business adjustments, transactions and mergers and acquisitions, and the new subject recipient changes the original processing purpose and processing method;

3. Changes in the main objects of personal information sharing or public disclosure;

4. Major changes in the user's personal information rights and how they are exercised;

5. When the contact information and complaint channels of the person in charge of handling personal information protection change;

6. When the personal information protection impact assessment report shows that the product has a significant impact on personal rights and interests.

VII. Protection of Minors

In e-commerce activities, we presume that you have the corresponding civil capacity. If you are a minor, we require you to ask your parents or other guardians to read this policy carefully, and use our services or provide us with information with the consent of your parents or other guardians.

If you are a child under the age of 14, before you use our services, you and your guardian should carefully read the "Children's Personal Information Protection Rules and Guardian Instructions" specially formulated by us, and ensure that you can use our services under the guidance of the guardian after obtaining the guardian's consent to the "Children's Personal Information Protection Rules and Guardian Instructions" to ensure your safety when using our services and conducting transactions.

If you are a parent or other guardian of a child, please pay attention to whether the child uses our services after obtaining your authorization and consent. If you have any questions about the child's personal information, please contact our personal information protection officer.

VIII. Contact Us

You can contact us in the following ways, and we will respond to your request within 15 days:

Email: support@redeers.com

Address: 9 rue des Colonnes 75002 Paris France