Redeers

Exchange/Return Guide

Please confirm the color, size, purchase quantity and other information of the product before purchasing the product. After purchasing, you agree to the following policies by default.

Exchange/Return Guide

The cancellation/modification/return rules for orders are as follows:

Cancellation/modification before delivery

Only when the order status is "Product in preparation", you can contact customer service to apply to cancel/modify the product. Customer service will contact you again after confirming with the store whether the product can be canceled/modified.
When the store notifies you that the purchased product is out of stock or delayed

(*After the order status changes to Preparing for Delivery or Delivery/Shipment, the order cannot be canceled or modified)

Cancellation/modification/return during or after delivery

If the product has quality problems or delivery errors, you can apply for a return or exchange, and the shipping costs incurred will be borne by the website
Customers who do not like the color and size of the product can apply for a return if it is not a product quality problem, but the international round-trip shipping costs incurred in this case must be borne by the customer.
When a package is returned due to a customer's personal reasons such as incorrect delivery address, unknown recipient, refusal to pay customs duties, etc., the actual international shipping fee incurred initially will be deducted before a refund will be processed for you.

(*Due to system/insufficient inventory, etc., exchanges may not be processed. Please understand this)

Exchange/Return Process

When applying for exchange/return due to buyer's remorse

Sign for the package and apply for exchange/return by contacting the customer service center within 7 days. When applying, please indicate the order number and product code, and attach photos of the product to be returned.
Customer service will contact you after receiving the application. (If you receive a notification from the customer service center that the product can be returned, please send the product back within 10 days after receiving the notification. Overdue items will not be processed.)
Send the goods with intact labels, product accessories, packaging, etc. to the designated return address. (Please send the note with the order number, buyer's name, and product name together)
After confirming the returned goods, we will handle the return/refund for you.

(*Due to system/insufficient inventory, etc., exchanges may not be processed. Please understand this)

Refund

On receiving items, we will refund you immediately. The standard refund procedure takes 7~14days dependent on your issuing bank. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Contact Us

Customer Service: Business Day Monday to Friday, 8 am to 8 pm.

You are welcome to send an email to our service center. Once you send an email to us, our customer service representative will receive and handle your problem as soon as possible.

Email: support@redeers.com

Address: 9 rue des Colonnes 75002 Paris France